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Note: If you have trouble with any of these links, or any of the links to follow, be sure to contact me, via email at kim@wfpconnect.com, or by phone: 831-338-0220.
Four Generations in the Funeral Home with Lacy Robinson Druen
Designed for funeral service professionals of all capabilities who want to increase their understanding of events and experiences that shaped the core values of Traditionalists, Baby Boomers Gen Xers and Millennials. As a group, the strengths of each generation and what they bring to the funeral service profession is identified to better our understanding. Eleven points of conflict among the generations working in the funeral home are examined and as well as how individuals can effectively resolve those conflicts. In addition to that, each participant will learn ways to engage each employee in order to motivate each person to volunteer their greatest contribution to the success of the funeral home.
Listen in…
Part 1
Part 2
Articles from Simma Lieberman
Differences in Male and Female Communication Styles
Tips for Better Communication Between Men and Women in the Workplace
Decoding the Generations
Our first CEU event, with Lacy Robinson, of Aurora Casket, was held on May 27th, 2011. Listen in to her conversation with Kim Stacey, as we explore the generational dynamics affecting arrangement conferences. Be sure to download the companion PDF document, for future reference.
Listen In
Decoding the Generations Handout
Tracy Hamm Allen, on Alternative Career Ideas
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