With the digital world exploding our expectation about deliveries evolved.
We expect everything to be delivered to us. From our mail, the one our delivery from Amazon, pizza, car, and even our house. The cheapest type of delivery is road transport. It’s convenient, flexible but also not that eco-friendly like other types of transport. The secret for all the companies that chose to deliver is to respect a few important rules:
- Getting it right the first time. Many companies offer delivery services for a cheap price but when they send out the wrong product or the product gets to you damaged the will not pay for the return cost. The customer will be upset not only that the product they ordered it’s not the one they received, but now they have to pay extra money to send it back and wait extra time for the right product to arrive. A small business can’t afford to make these mistakes because the customer might not buy from them again.
- Getting the product or services to the customer as fast as possible. Maybe overnight delivery for some businesses it’s impossible especially the ones that use trucks for delivery. Drivers spend a lot of time preparing for transportation. Before they hit the chaotic roads, they need to secure the load they transport. This could take several hours depends on what type of products they deliver. Its is important to deliver as fast as you can because the happier the customer is the chances that he will use your services again will significantly increase
- Standing out from the crowed. Adding little touches to the delivery service will influence the decision of the customer to become a regular customer and use your service again or just turn to others next time.
- If a product is damaged during the transportation the delivery company needs to take care of replacing it or if it comes to a product like a car repairing the damage made or paying for repairs.
- Offering a tracking system for the product or service that need to be delivered is a must these days. You want to know where the book that grandma sent to you is all the time, or where is the new car that you purchased last week.
There are so many types of delivery vehicles out there but some of the most used are:
- Temperature controlled vehicles are used for controlled ambient, frozen and chilled products. These are like giant lunch boxes, insulated and ice-packed. They can be smaller vans or the big 18 wheelers. Some of them even have a temperature control system built in. These are called reefer. These are mostly used by stores to deliver perishable products on their shelves, catering companies, floral transit or pharmaceutical companies. There are many companies that offer temperature controlled shipping solutions. Some products that help keep the temperature down are insulated boxes or thermal Thermal blankets applied over the pallets it keeps them insulated during transportation by maintaining a temperature range of 59F-86F
For some of us who hate the hassle and frustration of supermarket shopping, there are many companies out there who will deliver your groceries for you in a temperature controlled vehicle.
I have my organic fruits and vegetables delivered to my home every week on Wednesday. If I’m not home I just need to leave the cooler in front of my door or a designated place. By the time I get home from work, I have my fruits and vegetable without having to spend the next 2 hours driving and bumping into people, parking-lot angst, checkout-line wait, and junk food offers in a grocery store. Did I mention they are organic?
It’s a new trend to buy organic but eating organic can be expensive. Before I found the company that is delivering my fruits and vegetables I used to go to the farmers market on Saturday morning. If I got there later than 9 am some of my favorite things were sold out. Seriously? Who goes to the market at 8 am on Saturday? Not me. I got so frustrated that I can’t get what I need at my local farmers market, and I had to drive around in the next town that I decided I have to find something to fix this. I spend 2 hours researching everything I could about organic produce home delivery. I have read all the reviews; I have compared prices, and then I found my match. I am so happy I did. I don’t have to drive around to buy my fruits and veggies or pay more for my food than I need to. It’s such a nice surprise to find the fresh fruits and veggies in front of my door every Wednesday. I don’t even have to worry about paying a stranger every time I am buying from somebody else; I have a subscription with them, and they are charging my credit card after delivery.
The same thing goes with the meat. I order what I need for that week, and they will deliver in on Friday. They send me out an e-mail with what they have fresh in stock that week and I just pick what I need. 1 day before delivery they will send me an e-mail with the approximate time of delivery and a request of letting my cooler outside if I’m not home.
This way I don’t spend extra money on something that I don’t need like I was when going to the supermarket.
- Auto transportation trucks. These trucks are the ones that you never think of before you need your car moved, or you bump in one on the freeway. If you have bought a new car on eBay, cars.com or other online dealer and you want it in front of you house without any extra mileage on it, this is the way you go. If you are moving cross country and don’t want to drive 1000-2000 miles, or going back and four between college and home you don’t want to spend your time driving just hire an auto transport company to move your car.
There are so many transportation companies out there, that are affordable and reliable but also lots of them promise you thing that they never do and overcharge you.
When I bought my car from a dealership in VA and needed my car home before going on summer vacation, I couldn’t take another week out from my work to drive from Texas to Virginia and back. I searched online for auto transport companies, but all I found was brokers over brokers. I have filled out quotes on their websites, and my e-mail, and phone were flooded by broker offers promising me the best price, the fastest delivery, and other shiny things.
The only question I asked and was important for me was” who is going to pay if my new baby is damaged.” Aaaaaahhhhh….the transporters insurance company” Then why should I hire you? What exactly are brokers doing? Most of them charge your credit card for a deposit before even doing something. After they charge your credit card, they post the job on an online load board where they are paying a monthly fee.
The load board is like a market where the broker and the transport company meet each other. If the broker sales your job at a fair price then a transport company will get in touch with the broker to get your job ASAP. You could have your car booked in no time. If the broker posts your job for such a low price that no transport company is willing to move it, than your job will end us sitting there for a long time. How do I know that? It happened to me.
I told you that after numerous calls and emails from brokers I picked one to go with. O NO. He wasn’t the cheapest one like you think. After I paid my deposit and 4 days past without hearing back from “the broker” I called him and asked what is going on. He told me that no driver is going to Virginia right now, and I need to be patience. He will call me when he has someone! Really? That’s not me!
I started doing research again, called some friend, but some of them were using brokers too (and not happy). Finally, I found a few real transport companies and started to call around to see if they have any trucks in Virginia and coming to Texas. I was even willing to drive further, to another town in Texas for delivery. And Surprize! There are many Companies willing to move my car. Even the price quoted by them was lower then the ones quoted by brokers, and my phone wasn’t flooded with sale calls!
I just picked the one who could transport my vehicle faster. Remember I needed it before vacation.
I didn’t ask for insurance, but the dispatcher was so friendly that she explained to me how the thing works. Everyone can verify if a transport company has insurance or not by going to the Department of Transportations website and checking the company’s authority to operate. This is public information. I don’t need a broker to do that! I can do it myself! You don’t even need the authority number just type “company snapshot” in the search bar and type in the company’s name. You can see the insurance information and who you need to call if something goes wrong. That’s it!
I had many of my questions answered before even calling them. Their website www.bsktrucking.com had a whole page with answers to the most common questions. Just do your research.
Overall I had a good experience with them. They picked my car up from the dealership in time, and I could track the location of the car on their website. The delivery was fast and what’s most important I had NO damage. I will recommend them to my friend with bad broker experience J
- Armored cars (read here)
- Food Trucks (read here)
- Towing trucks (read here)
- Dump truck (read here)
- Concrete mixers (read here)
- Cargo trucks (read her)
- Passenger vehicles (read here)
- Buses (read here)
- Vans (read here)
- Pick-ups, Cars (read here)
- Motorcycles or Bicycles (read here)
The question is really what is the type of commodity shipped? As all of us know, bricks are different than glass.